Skip to main content

Troubleshooting

Start in Operate the Runtime Console to distinguish live server state from the browser projection. Then follow the boundary that matches the symptom:

SymptomCurrent guide
401, JWKS failure, or provider conflictAuthenticate Requests
Provider key unavailable or credential API returns 503Manage Provider Credentials
Policy denial or unexpected permit behaviorApply Governance Policies
Tool call waits or rejectsResolve Tool Approvals
Stream disconnect, missed live update, or stale browser stateUnderstand Realtime State
Empty metrics, readiness failure, or missing tracesObserve the Runtime
Prompt caching setting fails to load, or cache reads stay at zeroConfigure Prompt Caching
Cost is absent or differs from provider totalsInterpret Cost and Budgets
Datastore lock, forced exit, backup, or restore questionRecover and Shut Down

Record the active profile, source revision, exact request or command, status, and relevant redacted logs. Do not include credentials, private keys, or raw user/session payloads in a public issue.